Hello Friends, If there is one constant theme in our client work right now, it is change and adaptability: restructures…
team trust
María Rodríguez will never forget the hush that swept through the agency auditorium. One by one, staffers closed their binders—not in…
The Situation – The Manager’s Dilemma Imagine Jane, a manager who’s been giving feedback to Tom, a team member, for…
By sarah noll wilson Not all pushback is harmful. In fact, healthy discernment is vital to trust, clarity, and…
By sarah noll wilson A team member debates every piece of feedback. Their responses start with, “That’s not what…
By Dr. Teresa Peterson Sometimes, the hardest part of dealing with a tough conversation is finding the right words—especially…
By Dr. Teresa Peterson If you’re like most technically sharp leaders, you’ve invested serious time learning how to give…
By Sarah Noll Wilson 1) Self-Reflection Questions Where might I be unintentionally discouraging feedback? (Consider your body language in…
By Sarah Noll Wilson Hey there—pull up a chair. Let’s talk about elephants for a second. You’ve probably…
Hello! Many of you may recognize my face as Kristin Sauter, Client Relationship Manager for SNoW Co. However, this is…