19th Ave New York, NY 95822, USA

Conversational Intelligence®: Building High-Trusting Relationships Through Conversation

Black and white image of person talking to someone on a tablet

Learn to Build High-Trusting Relationships with Others

The ability to build high-trusting teams, even in times of stress, will help you and others show up as their best selves in every interaction.

This five-day intensive workshop will provide you with a deep understanding of the traps we fall into in times of stress and practices you can take back to your organization to build truly high-trusting relationships. Built on the foundations of Conversational Intelligence, you’ll learn to leverage the neuroscience of trust and how that affects the way you and others connect and collaborate.

This course has been certified by SHRM and will earn you 13 PDC credits upon completion.

Conversational Intelligence (C-IQ) is based on Neuroscience Research, specifically the Neuroscience of Conversations. C-IQ provides us with a deep understanding into how every conversation has an impact, and as we learn about our conversational patterns, we are able to Architect, Deconstruct, and Shape our conversations with others one conversation at a time! Once you learn what patterns drive connectivity and trust and what drive fear and distrust, you are able to connect, engage, navigate, and co-create with others in healthy ways. Understanding the Neuroscience of Conversations and applying this wisdom inside companies transforms individuals, teams, and organizations and opens up new pathways for mutual success.


December 6 – 10, 2021
Choose from two cohorts:
Morning cohort meets 8:00 a.m. to 10:30 a.m. CST
Afternoon cohort meets 12:00 noon to 2:30 p.m. CST


This interactive workshop is entirely virtual and delivered through Zoom.


Anyone who wants to learn more and show up more effectively in their relationships. Perfect for Human Resources, Current Leadership, and Aspiring Leadership.

Is this workshop right for You?

This workshop is perfect for anyone seeking to answer these questions

How do you close the gap between what you intend to do and the actual impact you make in your relationships?

How do you create highly inclusive and effective environments where everyone can bring their best selves?

How do you create, maintain, and support high-trusting relationships even during times of high stress?

How do you repair and recover from regrettable events in relationships?

How do you do all of these things effectively as a leader when the team you serve is in-person, virtual, or a hybrid of both?

What You Will Know by the End of Our Time Together

You will know…

  • The phases and practices of Perpetual Learning,
  • The foundations of psychological safety,
  • The connections between relationship-building and effective teaming,
  • The three core components that impact trust,
  • What happens chemically in the brain when distrust is present,
  • How distrust impacts our ability to partner,
  • And more!

You will be able to…

  • Use the Model of Perpetual Learning to guide your and your team members’ development,
  • Act with greater levels of intentionality in your relationship with yourself and with others,
  • Use language that is more likely to up-regulate the other person,
  • Avoid the use of down-regulating language,
  • Differentiate when someone is in Protection vs. Partnering mode using the Conversations Intelligence Dashboard, and
  • Use observation statements to validate the other person’s experience and test your assumptions,
  • Plus even more!


  • 100% Virtual Training Intensive
  • Limited seats for maximum focus
  • 5-day intensive consisting of 12.5 hours in class and 3+ hours outside of class through discussions, pre-recorded content, and more
  • 5 personalized leadership modules
  • Over 10 new tools and frameworks
  • 13 PDC Credits
  • Leading-edge expert coaches
  • Available to individuals and organizations
Sarah Noll Wilson headshot

MEET Sarah

Sarah Noll Wilson is on a mission to help leaders build and rebuild teams. Her goal is to empower leaders to understand and honor the beautiful complexity of the humans they serve. Through her work as an Executive Coach, an in-demand Keynote Speaker, Researcher, soon-to-be Author, Sarah helps leaders close the gap between what they intend to do and the actual impact they make. Sarah creates a safe, honest environment, preparing people to deal with real-world conflict, have more meaningful conversations, and create purposeful relationships. Working with CEOs, Human Resources leaders, and organizations that care deeply about their employees and understand the connection between employee development, employee satisfaction, and organizational success, Sarah specializes in transforming relationships from good to great.

Teresa Peterson headshot


Dr. Teresa Peterson is the Director of Learning and Development for Sarah Noll Wilson, Inc. In her daily work, she serves as Sarah’s key content collaborator. Teresa enjoys facilitating, researching, and is passionate about applying best practices for learning to make our experiences meaningful, engaging, and accessible for all types of learners. Teresa holds a Doctorate in Education from the University of Northern Iowa and brings over twenty years of experience teaching, facilitating, and leading to our team. Our clients love Teresa’s grounded energy, depth of thought, and ability to listen deeply.


Impactful leaders are those who are willing to be curious about themselves and others. Using our proprietary Model of Perpetual Learning, you will move through five phases of development. 

Module One: Foundations of Powerful Relationships

Most often in organizations we are focused more on the task than the togetherness. Our first session will examine the key factors that create powerful relationships. We will introduce and apply tools and frameworks to help you show up more intentionally in your relationships.

module Two: Assessing Relationships Through the Trust Continuum

When we can see the relationship more clearly, we can show up more intentionally. Our second session will expand and add tools/frameworks to help you more accurately see where you (and others) are on the trust continuum. We will begin to explore how to move from a place of protection to a place of partnership.

Module Three: Navigating the Impact of Stress

Stress impacts our ability to listen, empathize, create, and collaborate. Our third session will unpack what happens to the brain on stress, explore common stress responses, and unpack ways to help ourselves and others recover from a stress response.

Module Four: Repair Relationships

Regrettable events are inevitable in every relationship. Our fourth session will explore strategies to help you more thoughtfully work to repair relationships when a regrettable event happens. We will explore how to apologize powerfully, how to share the impact someone made on you, and how to move forward regardless of the outcome.

Module Five: Reflection, Connection, and Celebration

Bringing it all together. Our final session will provide space for us to discuss situations impacting those in the co-hort. We will apply all of the tools and frameworks introduced to real life case studies to deepen understanding and practice. Together we will celebrate the ways we are all thinking differently and doing differently as a result of our time together.

Have questions? Contact us today!

 Organizational Impact 
  • Increase team resilience and trust
  • Navigate times of high stress with less business disruption
  • Reduce time spent on challenging interpersonal relationships
  • Create a culture of curiosity within your organization
Individual Impact 
  • Identify and develop healthy coping mechanisms for times of stress
  • Act with greater intention in all relationships
  • See the things that are true rules verses possibilities
  • Nurture high-trust relationships with colleagues

Frequently Asked Questions

Super Early Bird pricing of $1,650 is good until November 21, 2021 11:59 pm CST.

Early Bird Pricing of $1,850 is good from November 22, 2021 to November 28, 2021 11:59 pm CST.

Regular Pricing of $2,150 is good from November 29, 2021 to December 5, 2021 11:59 pm CST.

Groups of 3 or more wishing to enroll at the same time will qualify for special pricing of $1,650/person. Contact Us to make arrangements.

The workshop occurs virtually on ZOOM over two separate days:

December 6, 2021 – 8:00 am to 10:30 am CST

December 10, 2021 – 12:00 noon to 2:30 pm CST

  1. People who want to learn more and show up more effectively in their relationships (personally or professionally) 
  2. People in roles that require building strong relationships and repairing broken ones 
  3. People in roles who are helping other people navigate relationship  
  4. HR, Leadership, Aspiring to lead 

This workshop has been certified by SHRM and is worth 13 credits.

No. You and others wishing to enroll together do not need to be employed at the same company. We simply need to know at the time of enrollment that it is a group. Contact Us and we can help coordinate group enrollment and pricing.

Yes. This workshop is designed to strengthen relationships in all aspects of your life, not simply the manager-team member relationship.

While both sessions will cover the same content, we ask that you remain in the cohort you enroll in. This is due to the additional insights and practices that come up through the experiences and curiosity of the group. If an emergency comes up and you need to switch sessions, we can accomodate. Contact us as soon as you know.

Register Today

Join leaders across the country who have already enrolled to learn how to build high-trust relationships through conversational intelligence. Limited seats available.  Don’t wait!

Have questions? Contact us today!