As Ed O’Malley and Amanda Cebula said, “Trust is almost impossible to build at the moment you need it.” Our success, both personally and professionally, is largely influenced by the quality of our relationships. Every single moment we are interacting with someone we are either increasing, sustaining, or decreasing the level of trust we share. One challenge is that while we desire high trust relationships, we do not always slow down enough to assess how our actions impacted the other person, and ultimately, the relationship.

Frequently called the “Transformer of Teams” by those she serves, Sarah will utilize Conversational Intelligence® to push our understanding of how trust is built, sustained, and repaired. Grounded in neuroscience, Conversational Intelligence® gives us insight into how our brain responds during conversations, how conversations activate the trust and distrust networks in our brain, and how to understand and architect conversations that create healthy, thriving relationships in our teams and organizations.